Inside Chick-fil-A’s infrastructure recipe for a perfect customer experience

Brian Chambers

Chief Architect at Chick-fil-A Corporate

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Brian Chambers began his Chick-fil-A journey behind the counter. Today, he is the Chief Architect at Chick-fil-A Corporate, where he oversees the teams building the infrastructure that powers every step of the customer journey, from  mobile ordering to quality control.

Behind its speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.

Join as we discuss:

  • The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company.
  • How edge computing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences.
  • How Chick-fil-A’s engineers designed a high availability system capable of withstanding spiky events such as lunch rushes and promotions.
  • Why Kubernetes is a no-brainer for their use-cases.

Big Ideas in App Architecture

A podcast for architects and engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems.

David Joy

David Joy

Host, Big Ideas in App Architecture

Cockroach Labs

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