Can I take your order? Building conversational AI to improve the customer experience

Akshay Kayastha

Senior Engineering Manager at ConverseNow

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Indecisiveness at the drive-through is just one of the many factors that ConverseNow’s conversational AI software for restaurants has to design for. To see what tools, programming languages, and more go into enabling a successful automated food order, we sat down with Akshay Kayastha, Senior Engineering Manager at ConverseNow.

Join as we discuss:

  • How to design systems with good customer service as the key objective.
  • Tackling technical challenges in speech-to-text transcription such as low audio quality, background noises, and more.
  • Building for Super Bowl scale while achieving low latency.
  • Why Akshay’s team took a Kubernetes-first approach from Day 1.

Big Ideas in App Architecture

A podcast for architects and engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems.

David Joy

David Joy

Host, Big Ideas in App Architecture

Cockroach Labs

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