Warning:Cockroach Labs will stop providing Assistance Support for v21.2 on May 16, 2023. Prior to that date, upgrade to a more recent version to continue receiving support. For more details, see the Release Support Policy.
If you experience an issue when using CockroachDB, try these steps to resolve the problem:
Check your logs for errors. Logs are generated on a per-node basis, so you must either identify the node where the issue occurred or collect the logs from all active nodes in your cluster.
- Consult the list of common errors and solutions.
- If you are getting transaction retry errors, see client-side intervention and the Transaction Retry Error Reference.
If the problem doesn't match a common error, try the following pages:
- Troubleshoot Cluster Setup helps you start and scale your cluster.
- Troubleshoot Common Problems helps you handle errors and troubleshooting problems that may arise during application development.
- Troubleshoot Statement Behavior helps you with unexpected query results.
If you are using Cockroach Cloud, see the errors and solutions in Troubleshoot CockroachDB Cloud.
Replication Reports let you query the status of your cluster's data replication, data placement, and zone constraint conformance.
If you cannot resolve the issue yourself, the following tools can help you move forward:
- Support Resources identify ways you can get help with troubleshooting.
- File an Issue provides details on how to file an issue that you're unable to resolve.