For each major release of CockroachDB, Cockroach Labs provides maintenance support for at least 365 days and assistance support for at least an additional 180 days. For more details, see the Release Support Policy.
If you're having an issue with CockroachDB, you can reach out for support from Cockroach Labs and our community:
- Troubleshooting documentation
- CockroachDB Community Forum
- CockroachDB Community Slack
- File a GitHub issue
- CockroachDB Support Portal
Because CockroachDB is open source, we also rely on contributions from users like you. If you know how to help users who might be struggling with a problem, we hope you will!