Supporting our customers during COVID-19

Last edited on April 6, 2020

0 minute read

    To the Cockroach Labs community,

    These are unprecedented times. We are all dealing with tremendous change and uncertainty as the impacts of COVID-19 reverberate around the world. We hope you, your team, and your families are and remain safe.

    As you manage the personal impacts on both yourselves and on your business, we are here to support you and are available to help you weather these challenges in any way we can.

    We know that many of you may be dealing with increased demand and reduced headcount, putting stress on your systems and teams. We are here to help:

    • If you already use CockroachDB Core, we have increased staffing of our Slack channel to better support our community users.

    • For our managed service customers, we have upgraded all CockroachDB Dedicated accounts to 24x7 support during this crisis.

    • If you are not yet a customer, but struggle with scaling your applications, we are offering a limited number of free instances of CockroachDB Dedicated – providing our full capabilities at no charge for a minimum of 3 weeks. Contact us to learn more.

    We hope that these efforts, however modest, can help mitigate the challenges that many of you are facing.

    If we can support you in any other way, please contact us.

    Thank you for being a part of the Cockroach Labs community.

    -- Spencer Kimball

    CEO & Co-Founder

    CockroachDB Core