Cockroach Labs named a Customers' Choice in 2023 Gartner Peer Insights Voice of the Customer report

Cockroach Labs named a Customers' Choice in 2023 Gartner Peer Insights Voice of the Customer report
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Learn why 98% of customers recommend CockroachDB

Gartner Report

Cockroach Labs has been named a Customers’ Choice vendor in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’: Cloud Database Management Systems report. We are one of just two vendors –out of 60 total eligible vendors– in the Cloud Database Management Systems category to receive the distinction.

According to the report, 98% of customers are willing to recommend Cockroach Labs, and we achieved an overall rating of 4.7 out of 5.0* based on 53 ratings as of March 2023 from customers with more than $50 million in revenue.

“The overall experience using the product is very positive given that it provides the capabilities we require out of the box like high consistency, durability, security and change streams. The support we are getting from the support engineers, product teams and engineering teams is outstanding and is a key to our success” (read full review)  – Principal Software Engineer at a $30+ billion travel & hospitality company

Inside the report

The report synthesizes reviews from Gartner® Peer Insights™ into important takeaways for IT decision makers, including: 

  • Why 98% of customers recommend Cockroach Labs
  • How Cockroach Labs received an overall score of 4.7 out of 5.0*
  • Why Cockroach Labs also received a Customers’ Choice distinction for North America, Europe, the Middle East, and Africa
RELATED How Netflix uses CockroachDB

About the Gartner Peer Insights Customers' Choice report

The Gartner Peer Insights Customers’ Choice recognizes vendors in the cloud database management systems market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings, and only reviews from companies with $50 million in revenue and above are included in the rankings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. 

We are incredibly honored and humbled to receive this recognition since it comes directly from our customers. We believe being recognized as a 2023 Customers’ Choice is a reflection of our commitment to delivering a world-class product with an outstanding customer experience to support it. We will continue to innovate to meet the needs of our customers and are grateful for the feedback they share with us on Gartner Peer Insights.  

Key quotes from customer reviews include: 

  • “[CockroachDB] has changed the way we do business.” – Software engineer at $3B -10B IT services company (⭐⭐⭐⭐⭐ / read full review)
  • “A distributed database that makes the previously impossible possible” – Database Administrator at a $1B - $3B travel & hospitality company (⭐⭐⭐⭐⭐ / read full review)
  • “CockroachDB has unique features that support several of our use cases which require a globally accessible database with SQL transactional guarantees.” – Software Engineer at a $30+ billion media company (⭐⭐⭐⭐⭐/ read full review)
  • “The quality of the CockroachDB product has been excellent and the customer support program has also been excellent.” – Software Engineer at a $50M - $250M retail company (⭐⭐⭐⭐⭐/ read full review)
RELATED JPMorgan Chase honors Cockroach Labs for innovation and partnership

Where to get the report

Our deepest gratitude is owed to all of our customers who submitted reviews. Your experiences not only help us create better products, but they also help others build confidence in adopting CockroachDB. If you have a Cockroach Labs story to share, we encourage you to share your experience on our Gartner Peer Insights page, where you can also read all of the reviews of CockroachDB.

You can read the full 2023 Gartner® Peer Insights™ ‘Voice of the Customer’: Cloud Database Management Systems report here.  

Reviews and ratings based on 53 reviews as of March 31, 2023.

Gartner, Voice of the Customer for Cloud Database Management Systems, Peer Contributors, May 26, 2023. Gartner is a registered trademark and service mark and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S, and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cockroach Labs. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About the author

Jessica Edwards

Jessica Edwards is a founding member of the Cockroach Labs team and is the Head of Corporate Marketing. She has been marketing for technical products and companies for a dog's age, and worked with non-profits for years before moving into the tech space. She has a deep love of storytelling, education, knowledge-sharing, and community building. After 13 years in NYC, she recently moved to Portland, OR. She is still getting used to the rain.

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