CockroachDB support

Get the tools, docs, and expert support to help you succeed.

Support Hub

Contact CockroachDB Support directly

Cockroach University

Education from CockroachDB experts

Docs

Reference library of articles and how-tos

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Subscription levels tailored to your business needs

Essential

Monday through Friday 09:00 to 18:00 Eastern U.S. Time

Enterprise

Monday 04:00 UTC to Saturday 00:00 UTC

Initial Response Times
P1
1 service hour
.5 service hour
P2
4 business hours
2 business hours
P3
8 business hours
8 business hours
P4
12 business hours
12 business hours
CockroachDB Community forum
CockroachDB Community Slack
Cockroach University
Technical Advisory Services provided by an Enterprise Architect
2 days per month
Named Customer Success Manager
Dedicated Slack Channel
Availability of Root Cause Analysis for business impacting events.
CockroachDB support policy

Why customers choose CockroachDB support

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Accelerate 
time-to-value

Ship more quickly and succeed at scale with best practices, migration assistance, and performance tuning recommendations from our team.

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Resolve issues faster

Work with experts to triage, navigate, and remedy your most complex deployment and infrastructure challenges —  in production and 
non-production environments alike.

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Protect engineering bandwidth

Keep teams focused on building differentiating features, not database troubleshooting. Our teams work quickly to get your app back on track and your devs back to building.

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We’ve had amazing support from Cockroach Labs. The team is incredibly engaged. Extremely helpful. This was a key reason why we stuck with CockroachDB — it's not just a vendor to us, it's a partnership. 

-Andrew BickertonPrincipal DBA 
at The Hut Group

Get started with CockroachDB

Start a free trial of CockroachDB or contact sales to learn more.

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