With millions of customers to serve, a major telecom provider needed to build a virtual customer support agent to scale their customer requests. The app had to provide 24/7 help to users across the United States, and store metadata about customer conversations. The telecom team built their first version of the app on Amazon Aurora, but when an Amazon Web Services connectivity issue took the entire service offline, they realized they needed a more resilient solution.  Here’s what they were…

As a global eCommerce platform, Elliot needs to reliably process lots of transactional data. Elliot is a conversion optimization tool that helps brands build seamless check-out experiences. They operate globally while offering customers a fully localized experience that natively supports local currencies, languages, shipping options, and tax. In short, they make global eCommerce a one-step process. And in order to do so, they needed to choose a database that would localize their data and scale with their company. At a…

Kindred Group and LUSH have very different deployments of CockroachDB. But they both arrived at the need for a distributed SQL database for similar reasons.  At a recent Meetup at LUSH Labs in London, engineers at LUSH and Kindred Group presented to a group of CockroachDB users about their experiences--and configurations--of CockroachDB.  Here's a recap of what they've learned so far.  Kindred uses geo-partitioning to automate data regulatory compliance Kindred Group, plc is one of the world’s leading gaming companies,…